Refund policy

Returns Policy

EU 14-Day Withdrawal Policy

The EU 14 day withdrawal policy gives all EU consumers the right to return online purchases within 14 days from the date of receipt without providing any reasons. As a result, revocation of sales contract within the 14 days period entitles consumers to a refund of the full cost of goods purchased and the standard cost of delivery offered to the consumer at the time of purchase. Consumers who wish to exercise this right shall write to us by email at admin@orcapeiron.com within the withdrawal period. The consumer shall bear the cost of return, whiles strictly observing the following returns criteria.

Eligibility for Returns

1. Goods must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact. Returns will not be accepted if the item shows signs of wear, including marks from makeup, deodorant, fake tan, or similar.

2. Goods must be returned to us without delay (within 14 days) from the date of withdrawal notice) as we may refuse repayment until we have received the goods back or you have provided sufficient proof that you have returned the goods.

3. The consumer shall not return the goods freight collect. 

4. Upon the explicit request of consumer, the returned item may be exchanged for similar or different products, provided the total value is equal to the original purchase amount. 

5. Online purchases cannot be returned or exchanged in our physical Store and vice-versa.

6. Purchases made in our physical Store can only be returned in-person for exchange within 7 days with the receipt as proof of purchase.

7. For faulty items, please contact our Customer Service team within 48 hours of receipt, providing your order number and clear images of the issue. Items are classified as faulty if they arrive damaged or develop a fault within 3 months of purchase. Issues reported after this period will be considered general wear and tear.

8. For faulty items, you are entitled to a replacement of the same / similar item or a refund.

9. In exception of EU's, original shipping costs are non-refundable regardless of any returns and customers are responsible for return shipping costs unless the item received was faulty.

9. This return policy is subject to change without notice. Your use of our services and purchases from our store signify your agreement to this policy.

We reserve the right to refuse returns that do not meet our return policy requirements.